Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Return Policy + FAQ

Return policy

We accept returns from within 30 days of purchase.

For returns, visit the Emerald Shop Return Portal.

Is it easy to return items?

Yes! Once your return is authorized, you'll receive step-by-step instructions along with a prepaid FedEx return label via email.

How soon will I get my refund? 

Once your item(s) are received, refunds are typically processed within 10 days.

What items are non-refundable?

  • Free gifts or promotional items with retail value.
  • Products that have been significantly used.
  • Returns on partial sets.
  • Returns or exchanges from unauthorized Herbivore retailers.
  • Original shipping paid.
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