Return policy

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We offer a 30-day money-back guarantee for products purchased on Herbivore.com.

For Emerald.Herbivore.com returns, visit the Emerald Shop Return Portal.

Is it easy to return items?

Yes! Once your return is authorized, you'll receive step-by-step instructions along with a prepaid FedEx return label via email.

How soon will I get my refund? 

Once your item(s) are received, refunds are typically processed within 10 days.

What items are non-refundable?

• Free gifts or promotional items with retail value.
• Products that have been significantly used.
• Returns on partial sets.
• Returns or exchanges from unauthorized Herbivore retailers.
• Original shipping paid.