Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Return Policy + FAQ

Return policy

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We offer a 30-day money-back guarantee for products purchased on

For returns, visit the Emerald Shop Return Portal.

Is it easy to return items?

Yes! Once your return is authorized, you'll receive step-by-step instructions along with a prepaid FedEx return label via email.

How soon will I get my refund? 

Once your item(s) are received, refunds are typically processed within 10 days.

What items are non-refundable?

  • Free gifts or promotional items with retail value.
  • Products that have been significantly used.
  • Returns on partial sets.
  • Returns or exchanges from unauthorized Herbivore retailers.
  • Original shipping paid.
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